Telekom Malaysia Berhad, or TM, is the leading telecommunications provider in Malaysia and one of the largest providers in Southeast Asia. The company currently offers fixed-line, radio and television broadcasting services to over 10 million customers. Including 6 million broadband customers and 3 million IPTV customers. Making it one of the most comprehensive telecom companies in the region. However, it’s important to note that while TM may be the industry leader in Malaysia now, will discuss below.
Telekom Malaysia’s History
Founded as Telekom Malaysia Berhad, Telekom Malaysia was set up to provide domestic public telephone services. In its early years, new entrants faced difficulties entering and operating in markets dominated by Telekom Malaysia. New entrants complained that existing rules and regulations gave an unfair advantage to Telekom Malaysia. Therefore, This led to a series of amendments, clarifications, and studies conducted on a solution. However, it took another two years before any change was made By 1998. In conclusion, there was greater competition amongst telecommunication providers in Malaysia.
More than 50 private operators at both local and international levels now provide competitive telecommunication services for fixed-line. Mobile/cellular, pay television, and internet access businesses under different business models. For example, Maxis Communications began operations in 1995, followed by DiGi from 1998 onwards. However, these players and other smaller ones have created a competitive market offering various telecommunication services to Malaysian customers.
Product Offerings
Telekom Malaysia offers a comprehensive range of voice. Data and multimedia services including, but not limited to local call. Domestic long distance calls and international calls, full network access for mobile, fixed-line, and other service providers; broadband Internet services; multimedia (IPTV) on-demand video broadcast and streaming services. In 2011 it was report that Telekom Malaysia Berhad had 29.2 million subscribers. Telekom Malaysia also offers a free tm speed test free and easy for its clients to check and measure their internet download and upload speed.
The company’s mission is ‘to contribute to Malaysians’ well-being by offering innovative communications solutions. Emphasizing providing an exceptional customer experience. The core values include integrity, passion, excellence and a spirit of excellence. Therefore, these key-value elements have embedded into its business strategy, with more efforts directed towards Customer Relationship Management (CRM).
One means by which this has achieve has through efforts made in four main areas: human resources enhancement. Product development and marketing initiatives, geographic expansion opportunities. Improvements to operational efficiencies. However, the most critical growth strategy used by MTEL staff is ensuring customer satisfaction. This effort entails identifying market needs via internal research studies. And customers’ feedback across various channels such as social media or news reports.
Recent Partnerships
Telekom Malaysia has recently partnered with LG Uplus, a subsidiary of LG Corp, and SK Telecom Co. Ltd, part of SK Group of South Korea. This move will help Telekom leverage technology from both companies to enhance. Its operations across Peninsular Malaysia and Sabah and Sarawak. The partnership covers plans to extend 4G LTE coverage to 96 percent of Malaysians by 2015 and allow.
Telekom’s mobile subscribers to access high speed internet at public hotspots nationwide through their wireless broadband packages. In addition, they are planning to build out next-generation networks throughout cities. Therefore, Malaysians can enjoy faster data speeds while surfing on their smartphones or tablets.
Leadership Team
The board of directors for Telekom Malaysia Berhad consists of nine members, and all have extensive experience. Apart from Mohd Ali Rustam, they are also on boards of other public listed companies. Telekom Malaysia has a solid and experience management team that continues to be pivotal to its growth. Most of them have held positions in telecom companies both locally and internationally. Providing customers with expertise and assurance that they are getting only quality services from trusted sources.
With their extensive knowledge gained over time. Their goal is to provide more affordable telecommunication services and continue growing beyond just communications into digital businesses using cutting-edge. Technology such as smartphones, tablets, and broadband internet connections.
Company Vision, Mission and Values
Our vision at Telekom Malaysia Berhad (TM) is to be a truly digital and connected nation. Our mission statement is to become a leader in providing accessible, affordable and innovative ICT services to our customers. As a values-driven organization, we place the utmost importance on transparency, integrity, ethical business conduct, and customer satisfaction. In short, what unites us all as one team under one leadership banner with one shared goal: to go Digital.
Corporate Social Responsibility Efforts
When you think of corporate social responsibility (CSR), you might think of businesses. That donate products or services to help others. But there’s more to it than that. As a professional writer, your job is to think about how you and your client can work together. To improve their social responsibility footprint. For instance, if you’re writing for a business that develops environmental solutions. Perhaps you could write an essay about what companies can do beyond recycling programs.
The more awareness your organization raises around a subject like energy conservation or water preservation, the more we benefit. Therefore, looking into ways to strengthen your organization’s standing as a socially responsible business. Will only improve your brand and reflect well on both parties involved. Not sure where to start.
Operational Highlights
Their focus on strategic initiatives has resulted in a sound financial position and future growth prospects. Currently, we are engage in 3 core areas. Improve our core business to deliver services of higher quality and at a lower cost; Expand our service offerings by growing organically and through strategic partnerships; and Investment.
Our focus will remain on capitalizing on market opportunities, improving operational efficiency. Maintaining a competitive advantage, and increasing our revenues from investments. Moving forward, we are committed to implement new strategies. However, that will enable us to achieve growth for many years to come. (M)2021 revenue is expect to be MYR 100 billion with a gross profit margin of about 36%.
Financial performance
The company’s overall sales were up by 7.3% to MYR 90.8 billion, while core earnings of MYR 25.1 billion saw a growth of 3%. From a profit perspective, Telekom Malaysia registered an increase of 2% to MYR 12.9 billion. Therefore, underlying operating income at a revenue growth rate was 14% compare to core earnings at 4%. Based on these numbers, Telekom Malaysia outperformed its stated guidance range given earlier for 2021 by 5-10 percentage points.
